Author: InkItSolutions

On / by InkItSolutions / in BLOG

Empower your Sales & Service to grow your business

Here is the link to the webinar. Please register

In this webinar we’ll take an up-close look at Sales & Service departments, and how:
– Organizations can use this solution to get holistic view of the customer in one place from lead to sale
– Customer service agents can provide faster, more accurate responses to customer from anywhere
– Sales manager can support the team to boost the pipeline.

Attendees will learn how:
1. To simplify Sales & Service department daily tasks
2. To achieve single view of the customer : Customer at centre of the business
3. Sales Manager can support the team to boost the pipeline by looking into the Pipeline Dashboard
4. To optimize the collaboration between Sales & Service people

As part of this registration you have the access to one day of free consultation by our SAP CX Lead followed by 7 days free trail*. To register for this free offer please enroll on


Please contact us to know more about the package –

On / by InkItSolutions / in BLOG

Recorded Webinar: LEARNING MADE SIMPLE – SAP Litmos

Empower your employees with knowledge that drives a better customer experience. Watch this recorded webinar to find out how you can enable targeted learningboost employee experience and loyalty and also protect your brand using a powerful LMS system – SAP Litmos Training – that is combined with a robust course library – SAP Litmos Training Content.

 The webinar focussed on:

  • The importance of training in the time of change & challenge
  • How to deliver outstanding experiences and deliver training to meet new demands for relevancy, immediacy, mobility, personalisation, socialisation and more.
  • How to work closely with your customers to design custom e-learning solutions to meet their business goals

This webinar was presented by our SAP Litmos champions, who will also be able to answer questions that you might have.


  • Pedro Farias, Account Executive, SAP ANZ
  • Kabir Bawa, Co-founder & COO, INK IT Solutions
  • Paritosh Thanki, Head of Business Sales – ANZ, INK IT Solutions


Want to try our solution? We do have a 14-day free trial option.

Please contact us to know more about the package –

On / by InkItSolutions / in BLOG

SAP Sales and Service Cloud – Titan ICT

It’s fair to say that so much has changed over the past few months across the globe. These are completely unprecedented times and we do not think anybody has seen anything like this before. In these challenging times, companies that adapt quickly and embrace change are the ones which not only sustain but also show the path for others to follow. One such company which has announced their commitment to their employees and their customers is Titan ICT. 

Titan ICT is an Australian-owned company specialising in strategic ICT advice, systems integration and technical support services to deliver high quality integrated technology and business solutions. The organisation is at the forefront of new technologies as they constantly turn to innovation and ingenuity for the development of tailored, leading-edge solutions that support the operational and strategic objectives of their clients. Titan ICT has delivered countless projects across mining and resources, energy, government and corporate, and has etched a reputation for delivering next generation communications technologies.

Titan ICT has selected INK IT Solutions to implement SAP’s SaaS based solution. With this package, the entire Titan team can effectively manage all their Customer Incidents – anytime & anywhere, sharing customer information seamlessly within Sales & Service teams & getting a holistic view of their customers. All these with zero downtime and zero infrastructure cost.

With INK IT’s E3 CX Cloud offering companies wanting to implement CRM SaaS solution, can now be up and running in weeks not months.

Want to try our solution? We do have a 7-day free trial option.


Please contact us to know more about the package –

On / by InkItSolutions / in BLOG

Training in the Now – SAP Litmos

INK IT Solutions in collaboration with SAP Litmos invites you to a live interactive webinar session discussing how online learning benefits every segment of an enterprise.

SAP Litmos solutions are the future of rapidly implemented training for the #customer-focused enterprise.

Empower your employees with knowledge that drives a better #customerexperience. Join us on this live webinar to find out how you can enable targeted learning, boost employee experience and loyalty and protect your brand using a powerful LMS system – SAP Litmos Training – that is combined with a robust course library – SAP Litmos Training Content.

Why attend

1. Learn the importance of training in the time of #change & #challenge

2. Find out how to deliver outstanding experiences and deliver #training to meet new demands for relevancy, immediacy, mobility, #personalisation, socialisation and more.

3. Hear how we work closely with our customers to design custom e-learning solutions to meet their business goals
Click on the link to register now.

Contact us for more information. |


On / by InkItSolutions / in BLOG

Single Touch Payroll (STP) Phase – 2 – PeopleSoft HCM

ATO has successfully implemented Single Touch Payroll (STP) phase 1 across Australia effectively from 01-July-2019 which improved the visibility of employee payments that included reporting super and all the legacy payment summary details.

ATO has decided to continue to enhance the STP process with the introduction of Phase 2 with major changes being moving away from the payment summary categorisation of income, to reporting same data items (with validations) by income type.

What does STP Phase 2 involve?

The main objective of STP Phase 2 is to create a baseline data that is appropriate for consumption by various governments’ organisations. Phase 2 involves reporting staff payroll data at a granular level to the ATO. Multiple government organisations have shown interest in sourcing data directly from the payroll to modernise their existing processes.

STP Phase 2 – What’s changing?

The following categories will be further classified as per the table below:

Gross Income


  • Overtime
  • Paid Leave (Multiple Leaves)
  • Salary Sacrifice (Multiple Salary Sacrifices like Super, Laptop etc)
  • Bonus & Commissions
  • Director Fees
  • Gross Income (Excluding above payments)
  • Car Expense
  • Laundry Allowances
  • Meal Allowance
  • Travel
  • Accommodation
Lump Sum Payments
  • A new tuple to report various lump sums
  • A new financial year fields for lump sum E payment, to which the payments relate to
  • Remove the need of providing breakdown to employees
Additional Charges
  • Employment Basis
  • Cessation Reason
  • Tax Scale
  • Offset Amount
  • Adding CSA deductions
What to expect?

The ATO will be providing more information in the near future that includes new version of Business Implementation Guide (BIG), new data structure, schema and its validation rules etc. STP Phase 2 is expected to go-live by 1st July 2021.

What it means to the employers using PeopleSoft HCM?

Employers may need to ensure that their payroll business process is in-line with STP Phase 2 requirements to extract the data to send to the ATO.  Early preparation, reviewing your payroll system, up to date knowledge on the new legislation is the key to implement new initiative.

Want to know more?

INK IT Solutions has an excellent PeopleSoft HCM practice to help customers in implementing various solutions especially the Global Payroll module. INKIT Solutions recently also released the bolt-on package for PeopleSoft customers to handle JobKeeper Payments.

Our consultants have implemented STP Phase 1 for various major PeopleSoft HCM customers and their solution included review payroll, proposed recommendations, STP implementation including end of year process (EOY) and reconciliation tools.

Combined strength of the STP Phase 1 clients were approximately 40,000 employees handling complexities such as employees with multiple jobs, multiple entities and been paid through various pay cycles in a tax year.

Contact us for more information. | 0404 098 890 |


On / by InkItSolutions / in BLOG

SAP Customer Data Cloud

With the current market trend and forecasted pattern to follow, a large audience is spending vast amount of time on the internet to buy and trade products. In return they share huge amount of Data and Information online. With Privacy being the key concern and governments rightly becoming more vigilant about compliance; companies have to sooner or later implement and adopt a solution where Customer will be the complete owner of the data and their consent will drive the decision on how companies can utilize the data for betterment of self and customers.

Trust will be a major force which will make both Companies and Consumers lookout for a solutions which provides comfort and security.

SAP Customer Data Cloud is a game changer and a torch bearer when it comes to building this trust between Companies and Customers while providing Customers complete control of their Data which they can then provide to the Companies with their consent to use it.

Since last year, INK IT solutions team has been actively engaging with businesses to understand their customer data journey and also diving deep in understanding what SAP Customer Data Cloud can offer. INK IT would like anyone interested, to embark on this journey with us where certified professionals and data gurus will share their learnings via a series of blogs and conducting webinars to understand how best we preserve the new Gold of today.

Follow this space for future updates from INK IT.

On / by InkItSolutions / in BLOG / 4

JobKeeper Payment- PeopleSoft STP Enabled

During this time of pandemic when everyone is trying their best to stay alert and on top of the situation, the Australian government has been the front runner in assisting Australian businesses and their employees with assistance of Job keeper stimulus.

To make it easier for small and large businesses using STP enabled Peoplesoft, INK IT Solutions has developed features in PeopleSoft HCM payroll for seamless processing of the JobKeeper payments. Before we get into the solution lets first understand the whole scenario.

What is JobKeeper?

If your business is affected by the coronavirus, you may be eligible to access the JobKeeper payment to assist you to be able to continue paying your employees.

  • Flat $1,500 per fortnight job keeper payment to employers to keep employees on staff
  • Should your eligible employees earn less than $1,500 (before tax) per fortnight, you must pay them at least $1,500 for each fortnight to claim the JobKeeper payment
  • Payments will be made to businesses in the first week of May, but will be backdated to March 30

For an Australian business using STP enabled PeopleSoft HCM and eligible for JobKeeper payment, INK IT Solutions has got you covered. We have built enhancements in PeopleSoft HCM payroll module that make processing the federal wage subsidy seamless.


INK IT Solutions Peoplesoft STP enabled solutions incorporates Job keeper for employees in existing system and provides seamless and stress free pay run


Who are Eligible?

  • Payment is for Small Businesses whose turnover has dipped by 30% ( or 50% for large businesses) during this pandemic.
  • Full Time , Part Time and casual staff who have been employed for at-least 12 months are eligible.
  • Employees who were made redundant since March 1 are still eligible for payment, provided you will re-hire them

What does INK IT’s solution provide?

  • Identify and enrol into JobKeeper Payment (JKP)
  • Calculate Top-up /Stand-down and Send Start-Up – Top-Up & Finish JKP allowances to ATO
  • Corrections to JobKeeper Finish allowance if required
  • Seamless automation for inclusions and exclusions of earnings and retro catch-up payments
  • Tailored for individual entities where applicable
  • Tailored for weekly, fortnightly and monthly pay cycles

The solution is intended to take processing stress away from businesses so they can stay focussed to run their business as usual.

Our solution is applicable for all PeopleSoft Tools version such as 9, 9.1 and 9.2.

Together we try our best to come out of this unexpected situation as a winner. Contact us for more information.  |  0404 098 890  |


Register for JobKeeper:

On / by InkItSolutions / in BLOG

The camaraderie between Internet of Things and Wearable Technology

Internet of Things has been much in discussion – both in the office and out of it. Internet of Things has the potential to majorly influence the way we live and work. With the wide scale availability of internet around the world, we stay connected easily and at a cheaper price. Today, more and more devices are being manufactured that can be connected to the internet, and have in-built sensors commissioned in them, thereby building the potential for user data to be utilized for R&D, marketing, pricing and other important functions of a business.

To simply explain, Internet of Things is just the practice of connecting any unique or independent device with internet. This ranges from mobiles, electric meters, washing machines, cars, wearable devices etc. and almost any device that can be connected to the internet.

The hot topic associated with Internet of Things today is the evolution of wearable technology that is constantly innovating and fortifying its connections with Internet of Things. Presently, we are living in a world where every day new devices are being designed to help us lead a healthy life, make us more efficient and improve the quality of life. The evolution of such technology is primarily driven by the integration of sensor technology and wireless networking, enabling the creation of systems that continuously capture and transmit data of almost everything. When it comes to wearable technology, we are able to track our heart rate, step count, body movement and whether we are sleeping right or not. The power to sense, store, and track biometric measurements over time and then run an analysis of the results is what makes the technology interesting.

Wearable technology utilizes the Internet of Things for collecting, integrating and analyzing data gathered by sensors, and when coupled with innovative cognitive capabilities and external factors like weather and environment, one can witness the potential for better management of health, safety and welfare. Wearable technology has forayed into sports and fashion industry, and is constantly carving a niche for itself.

Currently, health and fitness wearables are the first range of wearable technology devices that people will invest in. Nevertheless, users believe that wearable technology will evolve beyond health and fitness, and explore newer avenues. Rigorous and constant experimentation with wearable technology is important for bringing about a more structured evolution to the industry. Amidst growing expectations from users regarding the advancement in wearable technology, businesses also have to think about innovating Internet of Things and its business models, so as to address consumer’s need of multiple devices getting connected to the internet, interacting with the surrounding environment, and receive actionable insights. It can be said that the future of Internet of Things and wearable technology share a symbiotic relationship, and will grow in tandem.

On / by InkItSolutions / in BLOG

Deciphering the need for mobility in a business

The growth and acceptance of digital technologies has been one of the influential drivers of bringing about transformation across businesses, governments and industries around the world. Mobile technologies have contributed significantly towards this digital facelift, making companies operate smoothly and explore newer sources of revenues. The biggest advantage of integrating mobile technology into business is the quality and scope of engagement it allows the firm to have with its customers.

Over the years, mobile has grown into one of the most important and integral part of any successful business’ communication strategy. It is observed that mobility is leading the charge in driving the digital expansion. This has resulted in organizations channeling their investment and efforts towards adopting enterprise mobility. However, with the growing acceptance of mobility across organizations, the evaluation related to whether a business actually requires this change or not is being overlooked.

With the adoption of enterprise mobility, you aim to address two concerns primarily: efficiency and security in your organization. For any business strategy to be successful, its impact on your clients also need to be evaluated. Today, clients expect real time responsiveness at all times, thereby implying the full time availability of your employees. For your employees to work at full efficiency, they expect to have access to business resources whenever they need it, and that too using mobile devices. Finding yourself a good mobility solution partner can help you in establishing a platform that will automatically discover and identify mobile devices, thereby making mobile device management (MDM) easier.

Understanding whether applications need better management

You should make it a point to find out what applications are being used by your employees and what purposes are being solved through these applications. Running an analysis on your WLAN traffic can help you evaluate this. With the help of traffic monitors built into your network or independent traffic analysis tools, the trend of your employees’ needs can be better understood.
The analysis will lead to rising security concerns. To fortify your enterprise security and infrastructure, you can use a Mobile Application Management (MAM) solution, which helps in controlling which applications can be downloaded and also designate which users and devices can use particular apps.

Evaluating the need to manage data in a better way

If your employees need to use consumer cloud file-sharing applications like Dropbox, Google Drive etc, you should pay attention to how this usage affects the data security of your organization. Additionally, you also need to look into whether the organization needs more stringent control over data to meet regulatory compliances or to protect intellectual information while still allowing employees to transfer data or exchange files from mobile devices.

The availability of Mobile Information Management solutions designed specifically to address the aforementioned scenario. Majority of these solutions allow your staff to safely sync documents across multiple devices and operating systems.

If your assessment indicates the need for an enterprise mobility strategy, you still have to make it a strategic business investment by understanding how much does the strategy relate to your organization’s goals and policies.