SAP Customer Experience (CX)

SAP Customer Experience (CX)


Brilliant & inspiring SAP CX is a collection of cloud-based applications that provide tools for CRM, marketing, sales and analytics, e-commerce, data integration & privacy. The suite is beneficial not only for larger organizations with the need for automation, sales enablement and multichannel customer support, even small-med size companies with cloud-based subscription model can leverage this powerful application. It consists of five component applications: SAP Marketing Cloud, SAP Customer Cloud, SAP Sales Cloud, SAP Service Cloud, and SAP Customer Data Cloud.

SAP has taken a pledge to revolutionize the CRM Market  by combining front-office CRM and marketing automation applications with back-end transactional ERP systems and business applications, including SAP S/4HANA.

We at INK IT, deliver a seamless CX solution suite across our clientele to help the achieve their goals.

These applications are integrated via SAP Cloud Platform and embedded with technology like machine learning and AI via SAP Leonardo. SAP CX also integrates with SAP HANA Data Management Suite, which allows customers to collect and analyse data from various sources.

Why should you be informed about the Customer?

Businesses are increasingly looking for innovating & delightful experiences to set themselves apart. It is no longer simply about the product that gives the customer competitive advantage. Globalization, connecting to customers at each phase of their thought process, proving relevant content at right time & keeping their privacy intact has become a norm. But this is easy said than done. With SAP CX, customers can leverage all the above which can enable the sales team to be informed about their customer needs and help them in their journey.

Our approach is simple but powerfully effective

Learn how to build CX strategy from the very beginning. We will help you create personas; map customer journeys & provide with a set of customer centric questions. This will allow you to evolve and transform your workplace, by embedding customer-experience thinking deep into the business model & based on the needs create a solution that will drive your growth.

Our expert services team helps you achieve a faster time-to market, increased project quality and a better ROI. With our range of services programs and packages, we can help you manage every phase of the project – from planning to operation – for your peace of mind.