E3 CX Cloud

E3 CX Cloud

E3 – Efficient, Easy & Economical

SAP Cloud CRM

Our Sales & Service Package

 

SAP Sales & Service Cloud’s platform is designed to work seamlessly together, making organisations 100% customer centric by supplying the right data to the right person at the right time. And did we say, zero cost on hardware? SAP’s focus is to ensure that your mission critical data is safe and reliable, providing you peace of mind.

With SAP Sales Cloud, sales reps can a get holistic view of the customer in one place & connect with them in an efficient manner in every step of the sales process, from lead to sales. With SAP Service Cloud, customer service agents can provide faster, more accurate responses to their customers from anywhere, at anytime.

At INK IT, our prime objective is to empower our clients to build a trusted foundation with their customers, and that’s why we’ve developed a value-added package – E3 CX Cloud that will provide the best of both worlds (Sales & Service Capability) & E3 stands for Efficient, Easy & Economical. All the packages can be delivered in matter of weeks with minimum business disruption.

E3 CX Cloud Package Offerings

*SAP CPI Pre-requisite additional license applicable

  • All models will provide level 1 Support
  • Trial version for 7 days
  • Price includes both license and implementation costs
  • All costs are in AUD exc GST
  • For a complete list of feature list,  please contact us

Business Challenge

 

In today’s Digital world, the 2 most important areas which any organization needs to focus on are – Sales & Service streams.

Everything else can be digitalized and automated, but there is no substitute to human connect.  Industries worldwide are investing heavily in AI, ML, Bots etc. to optimize the workforce & provide better customer experience. Invariably this shift has resulted in lack of focus on human capability aspects to emotionally connect with their customers in the form of customer service agents and sales reps.

To gain customer trust, organizations need to empathise with them, talk in their language, provide ONLY relevant information WHEN they need the most & leverage the advance technology in a meaningful way.

No single source of truth for customer data due to disparate systems

Disconnect between Sales & Service teams

Multiple systems with complex integrations, leads to missed opportunities