E3 CX CLOUD
What is E3 CX Cloud?
SAP Sales & Service Cloud platform is designed to work seamlessly together, making organisations 100% customer centric by supplying the right data to the right person at the right time. And did we say, zero cost on hardware? SAP’s focus is to ensure that your mission critical data is safe and reliable, providing you peace of mind.
300%
Increase in conversion rate
65%
Improvement in Sales Quotes
5x
Faster resolution rate
65%
Problems solved on first call
Business challenges
In today’s Digital world, the two most important areas which any organisation needs to focus on are – Sales & Service streams. Everything else can be digitalised and automated, but there is no substitute to human connect. Industries worldwide are investing heavily in AI, ML, Bots etc. to optimise the workforce & provide better customer experience.
Invariably, this shift has resulted in a lack of focus on human capability aspects, to emotionally connect with their customers in the form of customer service agents and sales reps.
To gain customer trust, organisations need to empathise with them, talk in their language, provide ONLY relevant information WHEN they need it the most & leverage the advanced technology in a meaningful way.
“Disconnect between Sales & Service teams”
“Multiple systems with complex integrations”
“No single source of truth for customer data due to disparate systems”
E3 CX Cloud Package Offerings
E3 stands for Efficient, Easy & Economical.
SAP CLOUD CRM provides the best Sales & Service capabilities.
All the packages can be delivered in a matter of weeks with minimum business disruption.
START UP
(4 weeks)
Basic CRM for 20 Usersper user / per month (billed annually)- Template base requirement gathering
- Account & Contact Management
- Lead & Opportunity Management
- Ticket Management with SLA
- Activity Management
- Product Management
- Mobility
More features
START UP PLUS
(6 Weeks)
Boosted CRM for 50 Usersper user / per month (billed annually)ALL FEATURES FROM START UP
- 2-week Dedicated Design
& Discovery Workshop - Quote Management
- Service Contract
- Train-the-trainer
- Visit Management
- Personalise Dashboards & Reports (3)
More features
ADVANCE
(10 Weeks)
Tailor made CRM for 100 Usersper user / per month (billed annually)ALL FEATURES FROM START UP PLUS
- Order Management
- Pre-packaged Integration with
SAP ECC or S/4HANA - Route Planning & Execution
- Social Engagement
- Visit Management
- Data Migration capped 50 K
(Customer, Open Transactions, Products)
More features
- Trial version for 7 days
- All costs are in AUD exc GST
- *SAP CPI Pre-requisite additional license applicable
- All models will provide level 1 Support
- Price includes both license and implementation costs
Need more info? It’s simple.
