E3 Cx Logo
5x
Increase in conversion rate
65%
Problems solved on first call

What is E3 CX Cloud?

SAP Sales & Service Cloud platform is designed to work seamlessly together, making organisations 100% customer centric by supplying the right data to the right person at the right time. And did we say, zero cost on hardware? SAP’s focus is to ensure that your mission critical data is safe and reliable, providing you peace of mind.
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Business challenges

In today’s Digital world, the 2 most important areas which any organization needs to focus on are – Sales & Service streams.
Everything else can be digitalized and automated, but there is no substitute to human connect. Industries worldwide are investing heavily in AI, ML, Bots etc. to optimize the workforce & provide better customer experience. Invariably this shift has resulted in lack of focus on human capability aspects to emotionally connect with their customers in the form of customer service agents and sales reps.
To gain customer trust, organizations need to empathise with them, talk in their language, provide ONLY relevant information WHEN they need the most & leverage the advance technology in a meaningful way.
 
“Disconnect between Sales & Service teams”
“Multiple systems with complex integrations”
“No single source of truth for customer data due to disparate systems”
 

E3 CX Cloud Package Offerings

E3 stands for Efficient, Easy & Economical.
SAP CLOUD CRM provides the best Sales & Service capabilities.
All the packages can be delivered in matter of weeks with minimum business disruption.

Start_Up (4 weeks)

$49

per user/ per month (billed annually)
  • Template base requirement gathering
  • Account & Contact Management
  • Lead & Opportunity Management
  • Ticket Management with SLA
  • Activity Management
  • Product Management
  • Mobility
  • SLA
  • Service Analytics
  • Skills Management
  • Interaction Managemnet
  • Data Privacy Management

Start_Up Plus (6 weeks)

$75

per user/ per month (billed annually)
  • EVERYTHING FROM START_UP
  • 2-week Dedicated Design & Discovery Workshop
  • Quote Management
  • Service Contract
  • Train-the-trainer
  • Visit Management
  • Personalise Dashboards & Reports (3)
  • SLAs , Surveys
  • Sales Analytics
  • Sales Forcasting
  • Service Analytics
  • Skills Management
  • Sales Target Planning
  • Territory Management
  • Price and Discount List
  • Interaction Managemnet
  • Data Privacy Management
  • SAP Cloud for Customer Server Side Integration

Advanced (10 weeks)

$95

per user/ per month (billed annually)
  • EVERYTHING FROM START_UP PLUS
  • Order Management
  • Pre-packaged Integration with SAP ECC or S/4HANA
  • Route Planning & Execution
  • Social Engagement
  • Visit Management
  • Data Migration capped 50 K (Customer, Open Transactions, Products)
  • Sales Target Planning
  • Maintenance Plans
  • Price and Discount List
  • Colloboration and Feeds
  • SAP JAM Colloboration*
  • Pre-package Integration
  • Sales Analytics , Service Analytics
  • SLAs , Surveys , Sales Forcasting
  • Skills Management ,Territory Management
  • Personalized Dashboards (3) and Reports (5)
  • SAP Cloud for Customer Server Side Integration
  • SAP Predictive for Opprotunity and Lead Scoring
  • Interaction Managemet , Data Privacy Management
  • Trial version for 7 days
  • All models will provide level 1 Support
  • All costs are in AUD exc GST
  • Price includes both license and implementation costs
  • *SAP CPI Pre-requisite additional license applicable
  • All models will provide level 1 Support
  • Trial version for 7 days
  • Price includes both license and implementation costs
  • All costs are in AUD exc GST
  • *SAP CPI Pre-requisite additional license applicable