SAP Field Service Management
The I-know-how-to-fix-this-moment. Make it a core moment.
Field Service plays a key role in many companies worldwide, therefore they rely on Field Service Management Software. With FSM your work processes are simplified and your company profits from a higher revenue, faster invoicing and increased customer satisfaction.
All-in-one Field Service Software
Coresystems (now SAP Field Service) has pioneered “Crowd Service” – which allows customers to leverage an Uber-like platform to find available field service technicians in real-time.
Delivering exceptional service is tougher today than it’s ever been. With analytics you can make your service more efficient, effective, and more closely aligned with your customers’ needs.
SAP Filed Service Self-Service Portal is a knowledge base and customer portal all in one. With the easy-to-use code scanner function, your customers can quickly access product or equipment information or initiate service calls in a more efficient manner.
Customer satisfaction begins with employee expertise. With Knowledge Management, you can ensure that your employees have the insight and information necessary to deliver high-quality service in any situation.
Great service means being in the right place at the right time. With Workforce Management Material you can link parts to warehouses in real-time, so your field service technicians have a better chance of getting it right the first time. You can also track service vehicles for improved resource management and response times.
Great field service no longer revolves around reacting to a failure. With our intuitive technology and enhanced processes, you can proactively manage field resources, and be better prepared to resolve your customer issues in advance of failures.
Customers demand a level of service which is difficult to execute in paper form. Mobile technology has transformed the way in which organizations operate in the field in this age of the empowered customer.
SAP Field Service is delivered in the cloud as a SaaS application, yet offers seamless offline functionality in all mobile applications. Best of all, our ecosystem comes ready for 3rd party integrations with our powerful API.
Understanding security, GDPR and personal data definition is critical for business compliance. SAP Field Service will take any action necessary to ensure that we handle customer data in compliance with applicable law.
- Expand Your Workforce with a Crowd of Experts
- Provide Real-Time Service
- Customize Your Crowd Platform
- Crowdsource the Best Talents
Field Service Analytics
- Measure Your Field Service Metrics in Real-Time
- Use Dynamic Data to Gain Key Insight
- Customize Your Dashboard and Reports With Drag-and-Drop Designer
- Real-Time Printing Using Cloud Solution
- Stay Open for Business 24/7
- Enhance the Customer Self-Service Experience
- Integrate Your Entire Installed Base to the Internet without IoT
- Keep the overview and access your Data in your Self-Service Portal
- Keep Your Customers Satisfied with Real-Time ETA and Notifications
- Fuel Productivity and Quality Service with Knowledge Management
- Use Dynamic Checklists to Empower Your Service Technicians
- Ensure Service Excellence and Efficiency Through Shared Knowledge
- Capitalize on Knowledge Accumulated by Field Service Technicians
Mobile Field Service
- Let Our Mobile Field Service Apps Drive Your Service Operations
- Boost Employee Satisfaction with Our Technician-Designed Solution
- Offer Your Customers the Best Service Performance Regardless of Connectivity
- Establish A Culture of Safety in Field Service
- Get Paid in Real Time Via Chip, Magstripe, or NFC
- Right Engineer + Right Parts + Right Job = Best Results
- Take the Stress Out of Scheduling with Total Visibility
- Skill Management For Advanced Workforce Scheduling
- Increase Your Return on Investment by +15% with Artificial Intelligence
- Use Gantt Charts to Plan and Manage Complex Services and Installations
- Accelerate Your End-to-End Work Order Lifecycle
- Improve Job Performance with Enhanced Inventory Visibility
- Fulfill Your SLAs and Set Aside Reserved Materials
- Integrate Inventory Management into Your ERP System
- FSM boosts efficiency with an ERP integration even for complex organizations
- T Flexible Integration Strategy
- Connect to IoT Platforms and create your ecosystem!
- Configure and Customize FSM with Data Management
Our Implementation Packages
We have years of experience with a variety of diverse clients adopting the approach. With this experience, we can give your business a quick and seamless implementation of the SAP FSM licenses.
- All costs are in AUD exc GST
- All models will provide level 1 Support
- Price includes both license and implementation costs
- *SAP CPI Pre-requisite additional license applicable